7:45 am
Arriving at Work
Judy arrives a bit before 8 a.m., walks through the Bistro and spends 15 minutes chatting with guests. “It’s my chance to get to know them by name and ask questions about their stay with us.” Then she’s off to lead the daily morning sales meeting: reviewing stats, leads and the sales teams’ plans for the day.
9:30 am
A Typical Morning
Since 85 percent of customer communication is now electronic, Judy is disciplined about being prompt with email—digging for new business leads and passing along reservations. She confirms client appointments and keeps moving.
All Day
Guests
The sales team focuses their attention on extended stay guests and takes special ownership in their experience. The sales coordinator manages the details, but Judy keeps her finger on the pulse of this important group of guests. She also works closely with all the hotels’ departments to develop smart ideas that exceed guests’ needs. “Enthusiasm is contagious. And it makes for better communication and teamwork. Working at LodgeWorks is a very different experience than I’ve had anywhere else. People here really work together. It’s refreshing!”
5:30 pm
Bringing an End to the Day
Judy wraps up each day with the team. It’s a dynamic, fast-paced place and it is important to stay close to what’s happening, keeping the team focused and motivated. They close by making sure evening events get a sales greeting. “We take turns, sharing the responsibility so that everyone has a chance to say hello to our guests.”
6:45 pm
Customers
In addition to client appointments and tours, Judy is committed to weekly involvement with the local business community. “It’s really key to be in touch—like attending business mixers or community meetings after hours. It’s a great way to meet the locals and to learn more about how we can match our amazing product and guest experience to the needs of guests, our clients, and the community at large.”