Survey Group Name(*)ArrivalDepartureSales TeamHow was the initial handling of your inquiry? ExcellentVery GoodGoodFairPoorUnable to Rate How was our understanding of your program and objectives prior to quoting?ExcellentVery GoodGood FairPoorUnable to RateConference ServicesHow was the timeliness of your rooming list being entered?ExcellentVery GoodGood FairPoorUnable to RateHow was the timeliness of a Banquet Event Order being provided to you based on the menu selections?ExcellentVery GoodGood FairPoorUnable to RateHow did you feel about all aspects of your program being discussed prior to the program?ExcellentVery GoodGood FairPoorUnable to RateHow was the service level you experienced with the meeting and events manager once on property?ExcellentVery GoodGood FairPoorUnable to RateHow was the service level you experienced with the sales coordinator once on property?ExcellentVery GoodGood FairPoorUnable to RateAudiovisual Services How were your AV needs met? ExcellentVery GoodGood FairPoorUnable to RateHow were the services priced?ExcellentVery GoodGood FairPoorUnable to RateHow promptly were your questions answered?ExcellentVery GoodGood FairPoorUnable to RateHow was the first interaction with an AV staff member while on property?ExcellentVery GoodGood FairPoorUnable to RateBanquet Team How was your first interaction with our banquet manager?ExcellentVery GoodGood FairPoorUnable to RateHow was the attentiveness from the banquet team?ExcellentVery GoodGood FairPoorUnable to RateHow was the overall staff demeanor? ExcellentVery GoodGood FairPoorUnable to RateFood and BeverageHow was the food quality?ExcellentVery GoodGood FairPoorUnable to RateHow was the staff’s service level? ExcellentVery GoodGood FairPoorUnable to RateHow was the overall staff demeanor? ExcellentVery GoodGood FairPoorUnable to RateBillingHow accurate was your invoice? ExcellentVery GoodGood FairPoorUnable to RateHow sufficient was the documentation that was provided? ExcellentVery GoodGood FairPoorUnable to RateManagementHow were the other hotel managers you encountered? ExcellentVery GoodGood FairPoorUnable to RateHow was the check-in process? ExcellentVery GoodGood FairPoorUnable to RateHow was the checkout process? ExcellentVery GoodGood FairPoorUnable to RateHow was the overall professionalism of the hotel staff? ExcellentVery GoodGood FairPoorUnable to RateHow did your guests feel about their experience at the hotel? ExcellentVery GoodGood FairPoorUnable to RateHow were your comments acted upon/were you listened to at the hotel? ExcellentVery GoodGood FairPoorUnable to RateGuest Feedback What was the overall feedback from your travelers regarding:ServiceExcellentVery GoodGoodFairPoorUnable to Rate Amenities Offered ExcellentVery GoodGood FairPoorUnable to RateCleanliness ExcellentVery GoodGood FairPoorUnable to RateAdditional Comments Please share any additional comments with us.SubmitThis field should be left blank
